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A fresh approach to skills development

Employee Engagement, Skills & Training,

Organisational Consultancy

0121 475 1162

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If you’re looking for a way to re-energise your teams, with a “no-nonsense” approach to skills development and workforce engagement - you’ve come to the right place!

What sets us apart is our commitment to creating a fully customised experience tailored specifically to the needs of your business and the people working there. Our workshops and training courses are collaboratively designed with you and your team in mind.

Primarily focused on the SME marketplace, we have extensive experience of working across all sectors and with teams of all shapes and sizes.

Our "no nonsense" approach ensures we are focused on delivering talent development solutions that make a measurable impact whilst offering real value for money.

"One size does not fit all."

Chris Butler - Director

"I've always been adamant that Lotus should stand out from its competition by ensuring everything we do is tailor made for the people we're working with.

I've been supporting businesses with talent management and training for over twenty years, with a delivery style that is “straight talking” and focused on measurable results.

One size does not fit all, so our packages of support should be flexible, customer centric and accessible - highlighting our passion for inclusivity and delivered with bags of energy!"

We don't overcomplicate things - but we do ask lots of questions to learn more about teams, their skills, successes, challenges and their behaviours! We then present a blended package of measurable support that helps them shine!

Our process is simple, collaborative and always aligned to your organisational goals.

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Business Training


Initial Proposal

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In the UK, small to medium sized businesses have reported a 67% increase in revenue after investing in employee training and development.

Our workshops and training sessions can be customized to suit your team's learning style and preferences - whether it's through in-person interactions or remote sessions. With flexible options like full days, half days, and bite-sized modules, small businesses can easily incorporate our training into their schedule to see long-term benefits.

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Impact Review

The connected team is an efficient team

Our Approach

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2024 Prospectus

A well trained workforce can be a game-changer for any business, providing numerous advantages that cannot be overstated. With highly skilled and knowledgeable employees, businesses are better equipped to adapt to market trends, implement new technology and improve productivity. Teams that regularly receive training in relevant areas are able to develop important problem-solving skills, critical thinking abilities and operational expertise.

Our approach to training is simple - we ensure that the content is relevant to the people on the course.

This means that any programme of skills development should ideally be preceeded with a comprehensive needs analysis and some one to one time with delegates.

This trust building exercise is fundamental to the success and long term impact of the training.

We are experts in designing and delivering flexible programmes in six key subject areas, and we work with a network of Associate Delivery Partners to ensure we are matching the right training style to your teams' needs.

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Sales & Business Development Skills

Targeted Training for Business Winners

If you're looking for a sales training course that will help your teams to improve their conversion rates - and ultimately your profits - then you've come to the right place.

Our course is designed to take your sales strategy to the next level with expert tips, proven techniques, and effective frameworks that yield results.

Your teams will learn how to build rapport with clients, close deals faster, and develop a winning mindset that sets them apart from the competition.

  • Creating a sales plan
  • Time and energy management
  • Using a blended approach
  • Creating a pitch that "sizzles"
  • Building relationships with "Gatekeepers"
  • Overcoming objections
  • Closing skills
  • Face to face sales skills
  • Presentations and demonstrations
  • Networking and generating referrals
  • Successful account management

Sales and business development training is our "bread and butter" and is often combined

with one to one coaching for sales teams. Contact us to learn more!

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Customer Love

Delivering a Service that Delights

Customer service is an essential aspect of any business ultimately contributing to the success or failure of a company.

In our customer driven world it is crucial that staff members are equipped with the necessary skills required to provide excellent services to customers. Customer service training helps employees learn effective communication skills, problem-solving techniques, active listening, empathy, and conflict resolution.

These skills enable employees to effectively interact with customers, understand their needs, anticipate problems, and provide prompt solutions.

Ultimately, good customer service leads to customer satisfaction, which promotes brand loyalty and positive word-of-mouth marketing. Investing in customer service training for staff enhances employee confidence, boosts morale, and creates a positive work environment.

Additionally, it improves the overall reputation of the business by showcasing its commitment to excellent customer service.

  • Understanding the Customer
  • Eliminating bad habits
  • Telephone based service
  • Dealing with problems
  • Active listenting skills
  • Building rapport and trust
  • Creating business opportunities
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Health & Safety Awareness

Shared Responsibility

Basic health and safety training can offer significant advantages to a business and its workforce.

Firstly, it can help to reduce accidents and injuries in the workplace, which can lead to lower staff absence rates and reduced insurance claims costs for the business. This can also improve employee morale and satisfaction, as workers are more likely to feel safe and valued in their role.

Additionally, basic health and safety training can boost productivity by ensuring that employees are aware of the correct procedures and equipment to use, reducing time lost due to errors or incidents.

It is also an important legal requirement for businesses to provide health and safety training to staff, so investing in such training can help to protect the company against potential legal action.

  • Health & Safety Law
  • Accidents
  • Managing Risk
  • Slips, Trips and Falls
  • Fire
  • Manual Handling
  • Workplace and Welfare
  • Safety Signs

This training can be delivered via Teams or Zoom as well as "in person".

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Leadership Essentials

A Practical Toolkit for Managers

As a business leader, you know that your management team sets the tone for your entire company. Unfortunately, leadership skills aren't necessarily innate; they need to be learned and honed.

By taking advantage of our flexible package of leadership training, you could potentially transform your organisation from good to great! Your managers will learn how to communicate effectively with their teams, strategise for success, make tough decisions when necessary, and inspire their colleagues to do their best work.

With new leadership skills under their belts, your management team will be better equipped to guide your business towards long-term growth and profitability.

  • Conflict Management
  • Effective Time Management Skills
  • Recruitment Skills for Line Managers
  • Creating an Inclusive Workplace
  • Presentation Skills
  • Dealing with Change
  • Performance Management
  • An Introduction to Employee Relations

Our modular programmes are fully customisable, and can be delivered in person

or over a Teams or Zoom call.

We have also created a suite of handy Leadership Guides covering most of the topics above.

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Team Unity Workshop

One Team - One Vision

There are so many building blocks needed to create a strong, unified team.

Organisations that invest time in the development of workplace happiness see the benefits of open lines of communication, higher levels of trust and lower levels of staff turnover.

We have developed a high energy workshop that focuses on key elements of team unity and is the perfect way to conclude a programme of training or just to bring teams together to learn more about how they interact and depend on each other.

More and more employers are looking at ways to re-energise their teams - particularly those that spend some of their time working from home, so we combine fun activities and gamified learning to create an experience that brings people closer together - sharing their experience and celebrating their differences!

  • Communication
  • Teamwork
  • Conflict
  • Personality Types
  • Ripple Effects - impact to the customer and the organisation
  • Organisational Values - how do we eat, sleep and breathe them?
  • Developing a Customer Journey
  • Creating a Team Charter - pledges for the right behaviours

This workshop is delivered on a face to face basis.

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Workplace Essentials

Exploring Equality, Diversity & Inclusion

Acknowledging and valuing diversity improves employee satisfaction, strengthens team dynamics, and boosts productivity.

It is essential to educate employees on equality, diversity and inclusion by providing training sessions and open forums for discussions and creating safe spaces where everyone can feel accepted and appreciated.

In addition, it's crucial to set professional boundaries that ensure respect, fairness, and equity are maintained at all times. By doing so, you will effectively create a work environment that fosters creativity, innovation, and positive relationships.

Our "Workplace Essentials" workshop covers the fundamentals, and is a great place to start!

  • Legislation and the Law
  • An introduction to Equality, Diversity and Inclusion
  • Equality vs Equity
  • Non inclusive language
  • Bullying, harrassment and discrimination
  • Professional Boundaries
  • Anti-Racsim and Allyship
  • Gender identity and equality

As with many of our group sessions, this can be delivered onsite or via Teams or Zoom.

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Additional Support

With over twenty years' experience in organisational development, we are able to offer a range of additional support packages to your business.

We have built a network of highly talented Associate Delivery Partners who are experts in the provision of HR Advice and Guidance as well as in depth workplace Health and Safety support.

Creativity runs high at Lotus, and we are always happy to work alongside your own Learning and Development teams with the design and rollout of your own training courses as well as onboarding and induction programmes for new starters.

Our clients trust us to deliver a service that is based on honesty, flexibility and simplicity.

If you're serious about unlocking the potential in your workforce contact us to arrange a FREE consultation - we'd love to hear from you!

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Don't just take our word for it!

We love it when we make people happy!

Our training programmes, mentoring and business support has made a positive impact to many organisations, and by developing people's skills, we've been able to play a small part in individual successes and professional growth.

We’re more than happy to introduce you to some of our clients who can tell you more about how we’ve helped their teams.

Let's Talk.

Our initial consultation is FREE


Call us on 0121 475 1162

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Registered in England & Wales registration number 14595582

Hill View Cottage

Holmes Lane




B60 4HH